Frequently Asked Questions
SmartThings is simple and easy to use but we know that people always have a few questions. We've included the most common questions here, and our Customer Support team is always ready to help if you need more information or help.
What is SmartThings?
SmartThings is the brain of your smart home. It connects wirelessly with a wide range of smart devices and makes them work together.
What can I do with SmartThings?
SmartThings allows you to monitor, control, and automate a wide range of connected devices in your home. For example, you can set connected lights to turn on and off at the touch of a button, at the same time each day, when you open doors and windows, when motion is detected in your home, or when you say “Turn on the kitchen lights.”
What connected devices work with SmartThings?
SmartThings works with a wide range of connected devices, including lights, speakers, locks, thermostats, sensors, and more. Look for the Works with SmartThings label next time you’re buying a connected device for your home.
How do I get started with SmartThings?
You will need a SmartThings Hub or a compatible device with SmartThings Hub functionality. You will also need some connected devices and the free SmartThings App for Android or iPhone.
How many devices can I connect to a SmartThings Hub (or a compatible device with SmartThings Hub functionality)?
You can connect hundreds of individual devices at any one time to a SmartThings Hub (or a compatible device with SmartThings Hub functionality), so you never need to worry about having too many smart devices in your home.
Does SmartThings work with Amazon Alexa or Google Assistant?
Does SmartThings work with Apple HomeKit or Wink?
No. Apple HomeKit and Wink only work with their own apps, but many smart devices compatible with Apple HomeKit and Wink are also compatible with SmartThings.
Do I need to pay a monthly subscription to use SmartThings?
No. SmartThings is completely free to use. Additional premium services may be available through the SmartThings app, but these are completely optional.
How do I contact Customer Support for more information?
Visit Support.SmartThings.com to contact Customer Support for more information.
Sign in using your existing shop account details.
Sign up for a SmartThings Shop account.