NYCE Sensors is a global supplier of innovative ZigBee wireless products to the security and home automation industries.
1. Ensure your NYCE device is within range of a hub enabled device or repeater
2. Check the device is plugged in and/or has sufficient battery power
3. Remove, reset, and re-add the device using the SmartThings App
If your NYCE device is not responding as expected, visit us using the Contact the Manufacturer button below.