Welcome to NEO, a expert in home security. Established in 2002, Shenzhen Neo Electronic Co., LTD is a high-tech enterprise which focuses on the research, design, manufacture and sales of network digital product. And it is one of the earliest professional manufacturers of IP Camera in China.We mainly provide indoor wireless IP cameras, wireless outdoor IP cameras, mini PTZ IP cameras, dome IP cameras and outdoor PTZ IP cameras etc.
1. Ensure your NEO device is within range of a hub enabled device or repeater
2. Check the device is plugged in and/or has sufficient battery power
3. Remove, reset, and re-add the device using the SmartThings App
If your NEO device is not responding as expected, contact us with the Contact the Manufacturer button below.